Refund Policy

1. Overview

At Resume Darzi, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund.

2. Refund Eligibility

We offer refunds under the following conditions:

• Request is made within 7 days of purchase
• Less than 50% of the purchased credits have been used
• The request is made in good faith and not for abuse or fraud purposes
• Purchase was made through our official website or authorized channels

3. Non-Refundable Cases

Refunds will NOT be provided in the following situations:

• Request is made after 7 days from purchase date
• More than 50% of purchased credits have been used
• The service was used to access premium features
• Fraudulent activity or violation of Terms of Service
• Purchase was made with a promotional or gift code (those are non-refundable)
• User requested a refund for a "Free Plan" (which cannot be refunded as it's free)

4. Free Plan

The Free Plan provides 5 complimentary resume matches with no charge. Since it's free, no refunds are applicable or available for the Free Plan.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@resumedarzi.com with your request
2. Include your account email and order/receipt details
3. Explain your reason for the refund request
4. Provide any additional relevant information or documentation
5. Our support team will review and respond within 3-5 business days

6. Refund Processing Time

Once your refund is approved, it will be processed within 5-7 business days. The time to see the credit back in your original payment method may vary depending on your bank or payment processor (typically 3-5 business days additional).

7. Partial Refunds

If you've used some but not more than 50% of your credits, we will calculate a prorated refund based on the unused portion of your plan. For example, if you purchase 30 credits for ₹199 and use 10 credits, you may be eligible for a partial refund for the remaining 20 credits.

8. Exceptions and Appeals

We evaluate refund requests on a case-by-case basis. If your request doesn't meet the standard criteria but you believe you have a valid reason, you may appeal to our support team. We'll review your case and respond within 5 business days.

9. Chargeback Policy

If you initiate a chargeback or dispute with your bank/payment provider instead of contacting us first, we may:

• Dispute the chargeback
• Suspend or terminate your account
• Decline future refund requests
• Take legal action if necessary

We strongly encourage contacting us at support@resumedarzi.com before initiating any chargebacks.

10. Contact Us

For refund requests or questions about this policy, please contact us at support@resumedarzi.com

Response time: 3-5 business days during regular business hours